Experienced Virtual Assistant | TikTok E-commerce Specialist | Seller & Affiliate |
I have 4+ years of experience supporting e-commerce brands and startups, with 2+ years specializing in Shopify operations, order fulfillment, and customer support.
Successfully handled 100+ weekly support tickets using Helpdesk tools like Zendesk and Gorgias, improving customer satisfaction and retention.
Experienced in TikTok Shop management, seller operations, affiliate coordination, and e-commerce growth strategies.
Skilled in Shopify store management, backend operations, and order fulfillment.
Strong background in community management (
Recognized for attention to detail, adaptability in remote work environments, and the ability to streamline backend support across multiple platforms.
Experience: 1 - 2 years
Responsibilities & Achievements: TikTok Campaigns & Marketing Created and managed weekly TikTok campaigns. Downloaded and edited creator videos (removing watermarks) and repurposed them for Instagram content. Planned and executed flash sales in collaboration with content creators. Copied and applied Spark Ads codes from creators to boost TikTok engagement. Creator & Community Management Monitored and managed 100+ content creators via Discord. Set up commission structures (1%–30% per product) for creators. Served as Discord administrator, announcing product updates, rules, and engaging with creators to answer questions. Tracked and monitored creator commissions to ensure accurate payouts. Operations & Coordination Processed shipment orders from Amazon warehouse to shop. Coordinated with employees to align on tasks and updates. Scheduled and arranged meetings between the CEO and suppliers. Researched, sourced, and generated leads for new suppliers.
Experience: 5 - 10 years
???? Technical & Platform Expertise Shopify & E-commerce Operations Discord & Telegram Setup (channel structuring, bot integration, role permissions) Discord/Telegram Moderation & Community Engagement WordPress Management Google Workspace (Docs, Sheets, Drive, Calendar) CRM Tools (HubSpot, Zoho, Salesforce) Email & Calendar Management Helpdesk & Support Tools (Zendesk, Freshdesk, Gorgias) ???? Virtual Assistant Skills Customer Service & Technical Support Data Entry & File Organization Project Management & Task Coordination Lead Generation & Prospect Research Time Management & Organization Adaptability to Remote Work & Multitasking Environments ???? Marketing & Communication Social Media Management & Content Creation Online Marketing Awareness (FB Ads, Promo Strategies) Community Promotion & Engagement Campaigns Strong Communication & Problem-Solving Skills
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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