Virtual Assistant | Business Operations & Administrative Support

Experienced Customer Service Professional with nearly 3 years of expertise handling inbound calls from U.S. customers enrolled in healthcare insurance. Skilled in addressing billing inquiries, resolving issues, and delivering excellent support to ensure customer satisfaction. Additionally, worked as a Fraud Analyst at Verizon for 1 year, specializing in detecting and preventing fraudulent activities while maintaining customer trust. Known for strong communication skills, attention to detail, and a commitment to providing efficient and professional service.

Experienced Operations Manager for a local restaurant, proficient in overseeing daily operations, staff management, and maintaining high-quality standards. Skilled in digital marketing and local store marketing, including creating promotional campaigns, managing social media presence, and executing community engagement strategies to drive customer traffic. Dedicated to optimizing operational efficiency, enhancing the dining experience, and boosting profitability through innovative marketing and effective management practices.

Part-time Social Media Manager for a local real estate agent, specializing in managing their Facebook page. Responsibilities include promptly responding to customer inquiries, creating engaging social media digital ads, crafting compelling captions, and scheduling posts to enhance engagement and drive leads. Adept at building an online presence that aligns with the brand and supports business growth.

A highly motivated Virtual Assistant with recent training in virtual bookkeeping and a strong foundation in accounting. Completed an intensive two-week training program specializing in QuickBooks Online (QBO), enhancing my skills in managing financial tasks in a digital environment. Previously worked as an Accounting Staff in 2010, gaining hands-on experience in financial record-keeping, reporting, and administrative support for a full year. Combining fresh knowledge of QBO with prior experience, I am well-equipped to handle bookkeeping tasks efficiently and accurately.