Client Support Specialist/Virtual Assistant

Identifies, investigates, and resolves users problems with computer software and hardware. Fields support calls, chat, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.

Provides assistance and support to the sales team by responding to customer inquiries, processing orders, and maintaining sales-related databases. I play a crucial role in ensuring smooth sales operations and customer satisfaction.

Good customer service means building relationships with your customers. This can mean you have a rapid response time to service requests, respond to all customer feedback (positive or negative), have self-service help documents, and a frictionless process for getting in touch with support.

Experienced inbound customer service professional with a strong background in handling customer inquiries, resolving issues, managing appointments, and delivering high-quality support while meeting performance goals.

Furnishing members and health care practitioners with details regarding members' benefits. Granting pre-authorizations for medical treatment, if covered. Advising members of outstanding co-payments. Providing extant and prospective members with the details of network providers.

I have experience managing calendars, scheduling appointments, confirming bookings, and communicating with clients to ensure a smooth scheduling process. I'm organized, reliable, and committed to providing excellent customer service. I'd love the opportunity to discuss how I can contribute to your team.

Experienced in making outbound calls to prospective and existing customers, generating leads, promoting products and services, following up on inquiries, and building strong client relationships to achieve sales and business goals.