I'm currently working as a Team Manager for a contact center. I've started as a call center agent on an email account for an international online marketplace. In four years, I've worked with American, Australian, Asian, and UK clients. I've been assigned on voice, chat and email lines of business. So my skills would include great communication skills, both written and verbal. I use MS Word, Excel, PPT, Outlook, Office Communicator, on a daily basis. I use 2007 version of MS Office. My current job has requires me to build teams, be an expert on several processes and procedures, report to the upper management and clients, interview entry level applicants, organize events for the program, recommend process improvements, join conference calls and meetings with the Management, manage incentives, create initiatives that will drive performance, and a lot more which I will be happy to discuss further if requested.
My tasks revolves around the purpose of manufacturing great consultants and to be able to think like a business owner.
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