Customer Service| Lead Management | Appointment Setter | Executive VA

Sales and Customer Service Discussed and resolved customer billing concerns Sold AT&T DirecTV, Fiber Internet, and Mobile Plans Provided basic technical support and troubleshooting Maintained high customer satisfaction and sales performance

Sales and Customer Service Ensure successful sales through building positive client relationships and identifying new business prospects. Manage both inbound and outbound calls with AT&T billing and sales teams, address basic technical issues, engage in persuasive selling of wireless and fiber internet services, and perform general customer service representative duties.

Booking Dispatcher - Appointment Setter Answered inbound calls from U.S. clients to book services Assessed labor needs and scheduled workers Processed payments and managed booking calendar Coordinated job updates with internal team

Processed orders for Blair and Winston brands Tracked orders and provided delivery updates Processed refunds and cancellations Consistently offered insurance add-ons to customers

Built and maintained workflows and automations within GoHighLevel (GHL) CRM to streamline customer management and business operations. Managed customer service communications through email, SMS, and CRM platforms, providing support to renters and responding to inquiries. Created rental contracts, invoices, and administrative documents while maintaining accurate records and documentation. Edited website forms, performed data entry, and organized customer information to ensure efficient business processes.