Admin & Customer Engagement | Quality Analyst | Property Management Assistant |

Healthcare customer service, assist the patients, answering inquiries about medical services, scheduling appointments, taking order for medical needs and addressing concerns with empathy. Provide good communication skills and understanding the healthcare system to provide support effectively.

Manage tenant communications, address maintenance concerns, and relay updates to the property manager to ensure timely resolutions. Utilize AppFolio Software to coordinate and monitor: Work orders, Vendor schedules, Service follow-ups, Repair updates. Coordinate and monitor work orders, vendor schedules, service follow-ups, and repair updates. Assist with move-in/move-out processes, renewal walkthroughs, and property inspections. Prepare renewal offers, payment reminders, and notices based on company guidelines.

Monitoring customer interactions, evaluating product quality, and ensuring adherence to established processes. Day to day conducting quality evaluations (internal audits) based on call of the agents. Spearheads internal and external calibration sessions and provide calibration results. Provides feedback to the agents who incur critical error.