Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $2.49/hour ($480.00/month)

Associates degree

Last Active

July 7th, 2026 (5 days ago)

Member Since

October 9th, 2023

Profile Description

Customer Service, Retention & Lead Gen Specialist | E-commerce VA (5+ Years Exp)

I help e-commerce brands and online businesses deliver top-tier support, minimize churn, and drive growth through Email and Chat. With over 5 years of professional experience managing daily support operations for high-volume international retail, travel, and subscription-based brands, I specialize in turning critical updates into seamless customer experiences.

How I add value:

• Customer Experience & Retention: Expert in handling order inquiries, processing refunds/exchanges, managing winback campaigns, and boosting customer lifetime value.
• Lead Generation & Growth: Experienced in target market research, data organization, and managing outreach tracking to help scale business pipelines.
• E-commerce Operations: High proficiency with Shopify, BigCommerce, ShipStation, and order management workflows.
• Helpdesk & CRM Systems: Seamless navigation and data tracking using Zendesk, Salesforce, Freshdesk, and Tidio.
• Product Support & Problem Solving: Skilled in cross-platform hardware/software troubleshooting and handling advanced customer care workflows.
• Administrative Efficiency: Independent, highly organized, proactive with data management (Google Sheets/Excel), and results-driven.

I am looking for a stable, long-term partnership where I can help streamline your daily operations and grow your business. Let's get to work!