Premium Technical Support and Customer care Specialist.

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

High school diploma

Last Active

May 24th, 2024 (2 days ago)

Member Since

June 9th, 2016

Profile Description

I am a highly skilled professional in technical and customer support with a wealth of experience spanning over a decade. My dedication to work ethics and consistent attendance sets me apart.Here are the key highlights of what I bring to the table:?????????? Top-rated Upwork member: As a top-rated professional, I pride myself on being highly responsive and receiving consistent positive feedback from clients.
?????????? NPS performer: Throughout my career, I have consistently achieved outstanding net promoter scores (NPS) in level 2 support roles for prestigious companies like Quickbooks, Sprint, Godaddy, and Heymarvelous.
?????????? Web expertise: I possess extensive experience in utilizing various CRMs and addressing web-related issues such as email and DNS problems. I am proficient in a wide range of tools, including JIRA, Zendesk, Intercom, Just Talk, Confluence, QuickBase, LivePerson, LiveChat, Asana, Salesforce Sales Cloud, ServiceNOW, Citrix, Slack, and Ricochet360.Furthermore, during my leisure time, I enjoy indulging my passion for gardening. I specialize in natural soil enhancement and brewing probiotics, adhering to the principles of KNF (Korean Natural Farming). You may often find me not only spending quality time with my children but also happily engaged in digging soil and repurposing various materials to support the growth of my fruit trees.