Workforce Analyst

Overview

Looking for full-time work (8 hours/day)

at $7.46/hour ($1,440.00/month)

Bachelors degree

Last Active

July 2nd, 2026 (19 days ago)

Member Since

October 9th, 2023

Profile Description

For nearly 10 years, I've helped global companies deliver exceptional customer experiences by combining operations expertise, quality assurance, workforce management, data analysis, and process improvement.
My career at PayPal allowed me to grow through multiple roles—from Customer Service Representative to Lead Mentor, Internal Consultancy & Advice (Subject Matter Expert), Content Champion, and Workforce Analyst. Throughout my journey, I worked with teams across APAC, North America, Canada, and the United Kingdom, supporting customer operations, resolving complex escalations, coaching employees, managing real-time operations, improving processes, and maintaining knowledge documentation.
I am known for being dependable, detail-oriented, and someone who takes ownership of my work. I maintained six consecutive years of perfect attendance and received multiple performance awards, including Best Agent, Best ICA, Best Teammate, and Best Innovative Idea.
My strengths include:• Virtual Assistance and Administrative Support• Data Entry and Internet Research• Customer Support (Email, Chat, and Voice)• Workforce Management and Operational Reporting• Quality Assurance and Call Auditing• SOP Creation and Knowledge Management• Process Improvement and Root Cause Analysis• Dashboard and KPI Reporting• Training, Coaching, and Team Support• Microsoft Office, Google Workspace, Workday, NICE IEX, CCPulse, Slack, and other productivity tools
I am also a Licensed Professional Teacher and a Lean Six Sigma White Belt, which strengthened my communication, organization, and continuous improvement mindset.
Whether you need someone to organize operations, support customers, manage reports, analyze data, improve processes, or simply be a reliable member of your team, I bring professionalism, initiative, and a genuine commitment to producing high-quality work.