Sr. Customer Service Representative

I've work with Telstra and Capital One as a technical support specialist. With Telstra I've handled customers who would like to move their service from one place to another. Also, I was the one who scheduled their technician visit whenever they need it. While in Capital One, I was the one providing a thorough walkthrough with creating/managing their online account.

Detail-oriented administrative professional with hands-on HOA experience supporting property operations and vendor coordination. Skilled in maintaining accurate homeowner records, processing resales, and managing reporting through platforms like Vantaca. Strong background in data accuracy and documentation.

Versatile customer service representative with proven experience delivering service standards to high-level customer accounts. Well-rounded with handling customer’s accounts and ensuring confidentiality.

Engage in meaningful one-on-one chats with subscribers, establish positive connections, and foster deep relationships.