Results-driven Business Development and Operations Professional with 15+ years of experience in customer service, sales support, client relations, business operations, and administrative coordination across remote and on-site environments. Proven expertise in lead generation, CRM management, appointment setting, client retention, inventory management, and sales growth. Skilled at building strong client relationships, streamlining workflows, exceeding performance targets, and delivering exceptional customer experiences in fast-paced industries including business development, finance, wellness, and customer support.
Strong communication, multitasking, and problem-solving abilities with a consistent record of meeting KPIs, supporting operational efficiency, and driving business success.
Experience: 10+ years
Over 13 years of experience handling customer support, sales support, and lead generation across remote and on-site roles. Managed customer inquiries, escalations, refunds, and service issues while maintaining high satisfaction. Supported sales activities through client engagement, follow-ups, CRM updates, and upselling. Conducted lead generation through outreach campaigns, email communication, and research targeting contractors, architects, bloggers, and business owners.
Experience: 10+ years
Over 13 years of experience providing administrative and operational management support across remote and on-site roles. Managed day-to-day business operations including scheduling, documentation, reporting, CRM updates, inventory tracking, and client coordination. Supported management teams by ensuring smooth workflow processes, organizing data and records, coordinating with suppliers and clients, and handling multiple administrative tasks efficiently in fast-paced environments.
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