Experience: 2 - 5 years
Handled inbound customer support calls for internet, phone, and TV services, assisting customers in resolving technical issues through proper troubleshooting and root cause identification to provide effective resolutions. Also supported electric vehicle charger services by assisting customers with troubleshooting charging issues and remotely initiating charging sessions to ensure a smooth customer experience.
Experience: 6 months - 1 year
Experienced in monitoring and evaluating agent calls to ensure process compliance and excellent customer service. Provides coaching feedback, facilitates calibration sessions with Clients, Training, and Operations teams, and validates sales to prevent fraudulent activities.
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