Customer Service & Administrative Support

I provided end-to-end customer support by addressing inquiries, resolving escalations, and assisting with fraud, scam, and identity theft cases. I efficiently scheduled and coordinated technician appointments, ensuring timely service delivery and clear communication with clients. My responsibilities included managing calendars, processing account updates, performing password resets for compromised emails, and documenting all interactions in the CRM with accuracy. I consistently multitasked across multiple software platforms, maintained professionalism under pressure, and contributed to improving service quality in a remote work environment.

Organized and managed email communications, including responding to inquiries, prioritizing messages, and maintaining timely follow-ups to ensure efficient workflow.

In my previous role as a Customer Service Representative, I assisted customers with inquiries, resolved escalations, and handled fraud- and scam-related issues, including identity theft cases. I also scheduled technician appointments, processed account updates, and performed password resets—especially for compromised email accounts. My work involved multitasking across multiple systems, maintaining accuracy in documentation, and ensuring a professional, empathetic approach in every interaction, even in high-pressure situations.

Diagnosed and resolved technical issues, including email access problems and account recovery, by following established procedures and providing step-by-step assistance to clients

Accurately entered, updated, and maintained data across multiple systems, ensuring completeness, consistency, and confidentiality.

Provided administrative support by managing calendars, organizing documents, handling data entry, and ensuring smooth day-to-day operations.

Conducted outbound calls to engage prospects, promote services, and schedule appointments while maintaining a professional and persuasive communication style.