With nearly 10 years of experience in project management, customer operations, and virtual assistance, I specialize in helping businesses streamline workflows, manage teams, and deliver consistent results. I have a proven track record in team leadership, executive support, recruitment workflows, and client relations, having worked with global companies like Appen and SYKES Philippines.
I’m highly skilled in project management tools (Asana, Jira, Salesforce, MS Office, Google Workspace), performance monitoring, and process optimization. My strengths include clear communication, adaptability, and a results-driven mindset—whether supporting executives, mentoring teams, or managing operations.
Currently, I work as a Virtual Assistant Team Leader, overseeing daily operations, supporting agents, and ensuring smooth business processes for international clients. I bring professionalism, efficiency, and problem-solving expertise to every task.
Key Skills:
Virtual Assistance & Executive Support
Team Leadership & Training
Project & Operations Management
CRM & Workflow Tools (Salesforce, Asana, Jira, Office 365, Google Workspace)
Customer Service & Client Relations
Data Analysis & Reporting
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: 1 - 2 years
Supervised a team of virtual assistants by managing daily operations, monitoring performance, addressing concerns, and collaborating with clients to drive process improvements.
Experience: 1 - 2 years
Experience: 6 months - 1 year
Experience: 2 - 5 years
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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