Position: Executive Assistant
Duration: July 2020 to March 2024
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Social Media Management:
- Social media content strategy, scheduling future posts across platforms like Youtube,
Financial Management:
- Maintained basic bookkeeping records, ensuring accuracy and compliance.
Prepared financial reports to support decision-making processes.
Customer Service:
- Skillfully handled difficult customer inquiries and complaints, ensuring satisfaction and retention.
- Managed quoting process for customers, effectively discussing project details and requirements.
Online Product Management:
- Led the listing process for products online, optimizing visibility and sales.
- Contributed to marketing efforts by creating compelling content and preparing product images for online platforms.
- Actively engaged with posts to enhance brand presence and customer interaction.
Human Resources:
- Oversaw end-to-end HR functions including onboarding, offboarding, and training programs.
- Managed recruitment processes, from sourcing candidates to conducting interviews and making offers.
- Administered payroll and handled compensation and benefits inquiries.
Office Administration:
- Maintained organized office files and updated company contact and mailing lists regularly.
- Monitored press coverage and oversaw departmental processes to maintain efficiency.
- Prepared weekly and monthly reports to track progress and performance.
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Position: Executive Assistant (BPO Company)
Duration: April 2018 - July 2020
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- Acted as the primary point of contact among executives, employees, clients, and partners, ensuring seamless communication.
- Managed information flow efficiently and accurately, maintaining confidentiality when necessary.
- Scheduled and coordinated meetings, managing executives' calendars effectively.
Financial Management:
- Prepared comprehensive financial reports for multiple businesses, ensuring accuracy and compliance.
- Reviewed, compared, analyzed, and approved products and services for purchase, optimizing cost-effectiveness.
Human Resources:
- Oversaw HR functions including onboarding of new employees, reviewing attendance reports, and managing recruitment processes.
- Administered employee compensation and benefits, ensuring compliance with company policies and regulations.
- Revised and updated company manuals to reflect current practices and procedures.
Office Administration:
- Maintained organized office files and updated company contact and mailing lists regularly.
- Monitored press coverage and oversaw departmental processes to maintain efficiency.
- Prepared weekly and monthly reports to track progress and performance.
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Position: Recruitment (Intern)
Company: Department of Budget and Management
Duration: November 2017 to March 2018
- Answering phone calls
- Arranging Pre-employment Documents
- Paper Screening of applicants
- Salary and leave computations
- Creating schedules for panel interviews
- Contacting applicants for phone interviews
- Filing / Arranging 201 files
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Position: CSR
Company: UPS International Inc
Duration: August 2013 to May 2016
- Track packages for customers
- Assist customers in scheduling pickups
- Help customers who need delivery related exceptions
- Investigate delayed, stolen and lost packages
- Handle billing issues
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Position: Convergys
Company: CSR & TSR
Duration: October 2012 to August 2013
- Solve network and technical issues
- Assist customers in setting up their accounts
- Process payment
- Answer billing concern
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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