Stephanie

Technical and Client Support Executive

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

June 25th, 2026 (today)

Member Since

September 27th, 2023

Profile Description

I am a Content Moderator with recent experience at TaskUs, bringing over 9 years of expertise in customer service, technical support, revenue operations, social media moderation, and creative design. I specialize in ensuring platform safety, managing online communities, and enforcing content policies for global brands. Alongside moderation, I excel in graphic design, data analysis, and operational workflow optimization, making me a versatile asset for remote teams.
Core Skills & Expertise
Content Moderation & Policy Enforcement: Reviewed, analyzed, and actioned user-generated content, ads, and media posts for top social media platforms.
Customer Service & Technical Support: Delivered exceptional support via phone, chat, email, and social media for internet, cable, Microsoft, and SaaS products.
Social Media Management: Managed posts, handled brand reputation, and ensured content alignment with community guidelines.
Revenue Operations & Data Analysis: Managed order processing, account audits, and financial tracking to improve operational efficiency.
Creative Design & Multimedia: Proficient in Photoshop, layout and web design, video editing, and marketing graphics.
Tech Troubleshooting: Skilled in Microsoft Office, operating systems, and basic printer/copier repair.
Professional Experience
Content Moderator – TaskUs (Most Recent)
Reviewed and moderated online content for a leading global social media platform.
Enforced community guidelines and compliance policies to maintain platform integrity and user trust.
Managed high-volume content queues while maintaining speed and accuracy.
Rev-Ops Analyst / Client Support Executive – Big Outsource
Handled revenue operations, financial reporting, and marketing graphics.
Managed customer support via Intercom and Facebook.
Technical Support Specialist – Sykes
Provided troubleshooting for internet, cable, and phone services, ensuring rapid resolution of technical issues.
Computer Teacher – Nazareth Christian School of Antipolo
Taught computer literacy, designed ID cards, tarpaulins, and yearbooks, and provided tech support for school systems.
Microsoft & Windows Technical Specialist – Convergys
Resolved advanced issues with Microsoft products and Windows operating systems.
Technical & Customer Care Support – Teleperformance
Delivered product and service support to improve customer satisfaction and loyalty.
Faculty Teacher – Rockhill Academy
Created engaging lesson plans and supported school-wide activities.
Why Choose Me?

If you need a skilled Content Moderator, Graphic Designer, Customer Support Specialist, or Remote Technical Support Professional, I bring a proven record of accuracy, creativity, and reliability. My experience with TaskUs and other top BPO companies ensures I can handle high-pressure, high-volume online environments while maintaining excellent quality and compliance.

Top Skills

Marketing » Social Media Management

Experience: 2 - 5 years

I bring hands-on experience in social media management, combining creativity, strategy, and audience understanding to help brands grow and stay relevant online. I’ve managed content creation, scheduling, and engagement across platforms—ensuring posts are not only visually appealing but also aligned with brand voice and business goals. From crafting captions to moderating comments and messages, I focus on building genuine connections with the audience. With a background in social media moderation, I’m also experienced in maintaining brand safety, handling sensitive content, and responding professionally to different types of interactions. I understand how to balance engagement with reputation management. I pay close attention to trends, performance insights, and audience behavior to continuously improve content strategy. Whether it’s boosting engagement, increasing visibility, or maintaining a consistent online presence, I aim to create content that resonates and delivers results. My approach is both creative and data-driven—turning ideas into content that connects, converts, and builds lasting brand relationships.

Customer Support » Technical Support

Experience: 2 - 5 years

I bring 4+ years of combined experience in customer and technical support, handling phone, email, and chat across a wide range of concerns—from general inquiries to complex technical issues. I specialize in supporting customers with Microsoft products, as well as troubleshooting cable, internet, and phone services. I’m experienced in diagnosing issues, guiding users step-by-step, and translating technical solutions into clear, easy-to-understand instructions. What sets me apart is my ability to blend technical expertise with strong customer care. I don’t just fix problems—I make sure customers feel heard, supported, and confident throughout the process. Whether handling high-volume chats, detailed email cases, or real-time calls, I stay calm, organized, and solution-focused. I’m also proactive in identifying recurring issues, contributing insights to improve processes and prevent future concerns. My goal is to deliver support that is not only efficient and accurate, but also human and reassuring—creating a positive experience in every interaction.

Other Skills

Basic Information

Age: 32

Gender: Female

Website: Sign Up with Pro Account to View

Address: Calauan, Laguna

Tests Taken: DISC
Dominance: 48
Influence: 17
Steadiness: 24
Compliance: 11: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”