CHRISTINE

Experienced Project Manager Customer Service Support|QA|VA

99 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 22nd, 2024 (6 days ago)

Member Since

June 2nd, 2016

Profile Description

S: Situation
I am a highly experienced Project Manager and versatile professional with a decade of expertise in Customer Service, Technical Support, Social Media Management, Virtual Assistance, and Quality Assurance roles. I've worked with renowned companies in the USA, UK, and Canada across diverse industries.
T: Task
In my previous roles, I managed a wide range of tasks, including customer support, account management, troubleshooting, social media management, email marketing, and program management. My responsibilities covered various communication channels, such as calls, emails, chat, and social media platforms.
A: Action
I excelled in managing customer inquiries, resolving concerns, initiating influencer collaborations, conducting email marketing, and overseeing project timelines. Additionally, my proficiency extends to quality evaluation, training, and utilizing a variety of tools and platforms for effective project execution.
R: Result
I consistently delivered outstanding customer service, met compliance standards, and effectively managed multiple projects simultaneously. My adaptability, keen attention to detail, and tech-savvy nature contributed to successful project outcomes and client satisfaction.
Closing:
I am eager to contribute my skills to a new opportunity, bringing a wealth of experience and a commitment to excellence. Looking forward to the possibility of discussing how I can add value to your team

Top Skills

Office and Administration

Experience: 2 - 5 years

- Communicating with all stakeholders - Sending email invites and email correspondence - Affiliate marketing - Follow-up sales - Webinar moderation and Webinar set-up - Sales funnels/Payment gateways - Verifying email deliverability by using different software - Copywriting/Email swipes - Minutes of the meetings - Adhoc

Professional Services » Management Services » Software Development Project Manager

Experience: 1 - 2 years

- Communicating with all stakeholders (web developers, web designers, UI UX designers) - Sending email invites and email correspondence - Calendar Management - Project Management - Quality checking of UI UX Design - Ensuring great connections with clients are established and managed - Handling multiple projects at the same time from start to completion and after-sales - Handling objections when necessary

Other Skills

Professional Services » Management Services » Administrative Management

Experience: 2 - 5 years

- Communicating with all stakeholders - Sending email invites and email correspondence - Affiliate marketing - Follow-up sales - Webinar moderation and Webinar set-up - Sales funnels/Payment gateways - Verifying email deliverability by using different software - Copywriting/Email swipes - Minutes of the meetings - Adhoc

Customer Support

Experience: 5 - 10 years

- Receive inbound calls for account management, account registration, password reset, merchandising inquiries, offers and promotions, gift card requests, full and partial refunds, replacements, and checking order status for owned and drop-shipped items from vendors - Contacting vendors, carriers, and other departments to follow up on purchase orders - Did outbound calls to offer products and services to clients - Leaving notes on the customer’s account for future references - Making sure customer’s information is updated on their account - Explaining how the billing system works (monthly/arrears) - Troubleshooting broadband and cable service - Has experience working with HMO (Blue Shield of California and Medicare 65) Aware of HIPAA - Booking flights and hotels - Good tool navigation skills and tech-savvy - Responding to customers' emails promptly. I make sure that emails will not go

Customer Support » Technical Support

Experience: 5 - 10 years

- Receive inbound calls for account management, account registration, password reset, merchandising inquiries, offers and promotions, gift card requests, full and partial refunds, replacements, and checking order status for owned and drop-shipped items from vendors - Contacting vendors, carriers, and other departments to follow up on purchase orders - Did outbound calls to offer products and services to clients - Leaving notes on the customer’s account for future references - Making sure customer’s information is updated on their account - Explaining how the billing system works (monthly/arrears) - Troubleshooting broadband and cable service - Has experience working with HMO (Blue Shield of California and Medicare 65) Aware of HIPAA - Booking flights and hotels - Good tool navigation skills and tech-savvy - Responding to customers' emails promptly. I make sure that emails will not go

Office and Administration » Admin Data Processing

Experience: 2 - 5 years

- Communicating with all stakeholders - Sending email invites and email correspondence - Affiliate marketing - Follow-up sales - Webinar moderation and Webinar set-up - Sales funnels/Payment gateways - Verifying email deliverability by using different software - Copywriting/Email swipes - Minutes of the meetings - Adhoc

Marketing » Email Marketing

Experience: 6 months - 1 year

I am a 10-year experienced and top-rated Project Manager, Customer Service, Technical Support, Social Media Manager, Virtual Assistant, and a former Senior Quality Analyst/Assurance with the companies I’ve worked for. I’ve worked with various US, Canadian, and UK clients for retail, B2B, cable, internet service provider, satellite radio, travel, healthcare, HMO, and telco. I’ve already handled many different accounts with managerial tasks in my previous jobs, and now I am seeking a new opportunity to learn, grow and contribute my best practices at work. I am easy to work with, my compliance is outstanding, and I am someone who is very adaptable. I am very keen on details and have good time management skills.

Marketing » Affiliate Marketing

Experience: 6 months - 1 year

I am a 10-year experienced and top-rated Project Manager, Customer Service, Technical Support, Social Media Manager, Virtual Assistant, and a former Senior Quality Analyst/Assurance with the companies I’ve worked for. I’ve worked with various US, Canadian, and UK clients for retail, B2B, cable, internet service provider, satellite radio, travel, healthcare, HMO, and telco. I’ve already handled many different accounts with managerial tasks in my previous jobs, and now I am seeking a new opportunity to learn, grow and contribute my best practices at work. I am easy to work with, my compliance is outstanding, and I am someone who is very adaptable. I am very keen on details and have good time management skills.

Office and Administration » Transcription

Experience: 6 months - 1 year

- Communicating with all stakeholders - Sending email invites and email correspondence - Affiliate marketing - Follow-up sales - Webinar moderation and Webinar set-up - Sales funnels/Payment gateways - Verifying email deliverability by using different software - Copywriting/Email swipes - Minutes of the meetings - Adhoc

Office and Administration » Email Handling

Experience: 5 - 10 years

I am a 10-year experienced and top-rated Project Manager, Customer Service, Technical Support, Social Media Manager, Virtual Assistant, and a former Senior Quality Analyst/Assurance with the companies I’ve worked for. I’ve worked with various US, Canadian, and UK clients for retail, B2B, cable, internet service provider, satellite radio, travel, healthcare, HMO, and telco. I’ve already handled many different accounts with managerial tasks in my previous jobs, and now I am seeking a new opportunity to learn, grow and contribute my best practices at work. I am easy to work with, my compliance is outstanding, and I am someone who is very adaptable. I am very keen on details and have good time management skills.

Office and Administration » Email Management

Experience: 5 - 10 years

I am a 10-year experienced and top-rated Project Manager, Customer Service, Technical Support, Social Media Manager, Virtual Assistant, and a former Senior Quality Analyst/Assurance with the companies I’ve worked for. I’ve worked with various US, Canadian, and UK clients for retail, B2B, cable, internet service provider, satellite radio, travel, healthcare, HMO, and telco. I’ve already handled many different accounts with managerial tasks in my previous jobs, and now I am seeking a new opportunity to learn, grow and contribute my best practices at work. I am easy to work with, my compliance is outstanding, and I am someone who is very adaptable. I am very keen on details and have good time management skills.

Basic Information

Age
31
Gender
Female
Website
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Address
Antipolo, Rizal
Tests Taken
IQ
Score:  120
DISC
Dominance: 29
Influence: 7
Steadiness: 34
Compliance: 29
English
C2(Advanced/Mastery)
Uploaded ID
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