I ---------- MANAGER

Overview

Looking for part-time work (6 hours/day)

at $6.61/hour ($960.00/month)

Bachelors degree

Last Active

June 3rd, 2026 (today)

Member Since

September 27th, 2023

Profile Description

My name is Vincent Jao Asuncion, and I am a seasoned Customer Service, Technical Support, and Sales Professional with 10 years of experience in the BPO industry. Over the past decade, I have built a strong and diverse background working across multiple roles such as telecommunications support, VoIP troubleshooting, healthcare assistance, appointment setting, lead generation, and sales.

I have had the opportunity to handle several major telco accounts, including MetroPCS, AT&T, Verizon, and GCI (Alaska). I also provided VoIP technical support for an Australian AGL account. My extensive exposure to high-volume customer environments has strengthened my ability to deliver consistent, high-quality service and resolve complex customer issues effectively.

Beyond customer-facing roles, I also have experience serving as an Incident Manager, where I handled escalated cases, coordinated with support and engineering teams, and ensured timely resolution of high-priority incidents. Additionally, my background in surveillance camera auditing has enhanced my attention to detail, analytical skills, and commitment to accuracy and compliance.

As a Sales Representative, I managed both inbound and outbound sales calls, identified customer needs, presented solutions, handled objections, and consistently met or exceeded sales targets. This strengthened my negotiation abilities, persuasive communication, and relationship-building skills.

I also have strong experience in appointment setting and lead generation, where I qualified leads, scheduled appointments, performed outreach campaigns, and contributed significantly to sales pipelines and conversion rates.

I take pride in my professionalism, adaptability, and strong work ethic. Handling irate customers, learning new systems, and working under pressure are areas where I excel. I am also willing to take any assessment to demonstrate my capabilities.

Skills and Qualifications
10 years of BPO experience

Customer service (voice & non-voice)

Technical support (Telco, VoIP, device troubleshooting)

Sales Representative – inbound/outbound sales, upselling, cross-selling

Healthcare account support

Appointment setting and lead generation

Incident management and escalation handling

Surveillance camera auditing and compliance review

Excellent written and verbal English communication

Strong sales, negotiation, and customer engagement skills

Highly adaptable, detail-oriented, and fast learner

Programs and Software Expertise
Microsoft Office Suite: Word, Excel, Outlook, PowerPoint

CRM / Telco Systems: RIO, CRM, Telegence, Verizon systems

Ticketing & Incident Tools: Zendesk, ServiceNow, Jira, Netsuit

Call Center Platforms: Q, Avaya, Genesys, Talkdesk

Sales & Lead Generation Tools:

HubSpot CRM

Salesforce

Zoho CRM

Pipedrive

Aircall / Dialpad

LinkedIn Sales Navigator

Communication & Collaboration Tools: Slack, Microsoft Teams

VoIP Softphones: 8x8, RingCentral, and similar systems

Surveillance Auditing Tools: CCTV monitoring and compliance auditing platforms

I am excited for the opportunity to bring my broad experience, strong communication skills, and commitment to excellence to your organization. I am confident that I can be a valuable asset to your team and contribute significantly to your company’s continued growth.

Thank you for considering my application. I look forward to the chance to work with you.

Sincerely,
Vincent Jao Asuncion