Gelton
Administrative Assistant |Customer Service | Lead Generation
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.70/hour ($906.75/month)
Bachelors degree
Last Active
June 24th, 2026 (today)
Member Since
September 26th, 2023
Profile Description
Hello! I'm
In my previous role, I supported international clients by:
-Handling high-volume
-Scheduling medical appointment, data entry, providing insurance details, processing insurance claims, and assisting patients with empathy.
-Troubleshooting issues, helping customers to setup their account, uploading customers document on their behalf and resolving concerns clearly and professionally.
-Providing accurate and enhanced verification, handling and assisting clients in investigating sensitive banking and fraud cases with accuracy and confidentiality.
-Assisting clients or customer to track their packages and processing refunds for any damaged or lost packages and maintaining excellent customer satisfaction.
-Managing internal tools to log reports, track tickets, and organize client or customer's account.
Skills:
-
- Appointment Scheduling
- Fraud investigation and Reporting
- Enhanced Identity Verification
- Payment Processing and Collection
- Customer Complaint Resolution
- Order Tracking and Refund Processing
- Documentation and Data Entry
- Time Management & Multitasking
- English Communication (Spoken & Written)
Tools/Software Used:
- Zendesk, Freshdesk
- Bliss, Knowledge Base
- Google Workspace (Gmail, Docs, Sheets, Calendar)
- Microsoft Office (Word, Excel, Outlook)
- CRM Tools (basic knowledge of Salesforce, HubSpot)
- Internal banking tools and fraud detection systems
- Ride-hailing back-end platforms for verification
- Slack, Zoom, Trello (basic project management exposure)
Other tools that I'm also familiar with:
- Trello (Basic)
- ChatGPT / AI tools (Basic usage)
I am confident that my background has prepared me to take on the responsibilities of a virtual assistant with dedication, integrity, and attention to detail. I'm also eager to be trained and fully committed to long-term collaboration.
Now, I'm looking to grow and step-up as a Virtual Assistant and excited to apply some of my skills in a remote setting. I am trainable, resourceful, and tech-savvy and ready to learn your processes and help your business run smoothly.
Let's work together!
Top Skills
Office and Administration » Email Management
Experience: 1 - 2 years
In my role as an Email Support Specialist for a Ride-hailing Services, I was responsible for managing a high volume of daily emails, ensuring prompt and professional responses to driver applicants and existing partners. My core responsibilities included assisting clients with the end-to-end process of applicant verification, addressing inquiries related to onboarding requirements, and processing necessary documents on behalf of applicants to streamline their registration. I maintained accuracy and efficiency while handling sensitive information, contributing to a smooth onboarding experience and helping maintain service quality and operational targets.
Office and Administration » Calendar Management » Scheduling
Experience: 6 months - 1 year
As a healthcare support, I was responsible for coordinating patient care by contacting healthcare providers directly to schedule an appointment on behalf of patients. I also made follow-up calls to various clinics and healthcare facilities to confirm appointments, ensuring all scheduling details were accurate and up to date. My role required strong communication skills, attention to details, and a compassionate approach to support patients in navigating the healthcare system efficiently and with ease.
Other Skills
Customer Support » Customer Service
Experience: 6 months - 1 year
In this role as a Customer Service Representative in a Logistics Services, I provided exceptional customer service by assisting clients with tracking their packages and resolving delivery issues. I handles inquiries related to delayed, lost, or damaged shipments and processed refunds or replacements promptly to ensure customer satisfaction. My ability to communicate clearly and empathetically, along with my attention to detail, allowed my to resolve issues efficiently while maintaining a high level of client trust and delivering a positive customer experience throughout the logistics process.
Office and Administration » Accuracy Verification
Experience: 6 months - 1 year
In my role within a financial account, I was responsible for providing accurate and enhanced verification to ensure secure and compliant transactions. I assisted clients in investigating sensitive banking and fraud related cases, handling situation with a high level of accuracy, confidentiality with professionalism. My responsibilities included analyzing account activities, identifying potential fraudulent patterns, and c coordinating with internal teams to resolve issues efficiently while maintaining a strong focus on client trust and data security.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon city, Manila
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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