Hi! I'm Lhen.
I have over six years of experience in customer service, sales support, appointment setting, and cold calling, working with B2B clients, healthcare accounts, Amazon US, Bell Canada, and direct US clients. I'm experienced in handling phone, chat, and
What I Can Offer:
*Exceptional Customer Service (Phone, Chat &
*Sales & Administrative Support
*Appointment Setting & Calendar Management
*Data Entry & CRM Management
*Photo & Video Editing
*Strong Communication & Problem-Solving Skills
*Fast Learner with a Can-Do Attitude
If you're looking for a dependable team player who values quality, consistency, and great results let's work together to take your business to the next level!
Experience: 1 - 2 years
Assisted customers with billing, account inquiries, plan upgrades, and technical support. Promoted Bell products and services through upselling and cross-selling. Processed account changes, orders, and service requests accurately. Delivered excellent customer service while consistently meeting sales and performance targets.
Experience: 2 - 5 years
Assisted customers with orders, deliveries, returns, refunds, and account inquiries via phone, chat, and email. Resolved customer issues efficiently while maintaining high customer satisfaction. Processed account updates and documented interactions accurately. Consistently met quality, productivity, and customer service standards.
Experience: 1 - 2 years
Conducted outbound calls to generate qualified leads and schedule appointments for the sales team. Introduced credit card processing solutions to business owners and identified their payment processing needs. Maintained accurate CRM records and followed up with prospective clients. Consistently met daily call, lead generation, and appointment-setting targets.
Experience: Less than 6 months
Assisted members with benefits, claims, eligibility, and coverage inquiries. Handled inbound calls while ensuring HIPAA compliance and accurate documentation. Resolved billing and account issues and provided clear, professional customer support. Maintained high-quality service and timely issue resolution.
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