Detail-oriented and reliable professional with experience in Workforce Real-Time operations, data entry, and medical billing support. Skilled in monitoring schedules, maintaining accurate data, supporting billing processes, and ensuring efficient daily operations. Known for strong organizational skills, attention to detail, and the ability to handle sensitive information with professionalism. I am committed to providing dependable support, learning new tools, and helping teams stay organized and productive in a remote work environment.
Experience: 6 months - 1 year
• Getting the right numbers of agents at the right times with the right skills to answer an accurately forecasted volume of incoming calls. • Management and actions taken to adjust for real time performance, taking action to fix service level and maximize utilization. • Responsible for monitoring attendance and real time auxes and coming up with options and be able to communicate with operations whenever there are outages/emergencies to ensure little to no impact to business.
Experience: 5 - 10 years
• Create the framework for entry data and demographic information such as address and payment information. • Responsible for encoding correct patient and doctor’s information. • Perform a series of steps and entry that will become part of the record for that prescription; this includes but is not limited to the Patients Name, Mailing Address, Payment Information including credit card, Prescribing Physician or designee and any pertinent information in the order such as notes and allergy information
Experience: 6 months - 1 year
• Made a list of skilled nursing facilities, nursing homes and assisted living in specific states by using excel sheet.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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