Human Resource/Customer Service Representative/Admin Staff

- Provide comprehensive administrative support to school staff, including scheduling, filing, and maintaining student records. - Manage front office operations, including greeting visitors, answering phone calls, and responding to inquiries. - Assist in coordinating school events, meetings, and communications with parents and staff. - Ensure smooth office operations by handling correspondence, managing inventory, and organizing office supplies. - Maintain accurate and confidential records for student enrollment, attendance, and academic progress.

- Handle daily client communications via email, chat, and outbound calls - Schedule appointments for existing and potential customers, ensuring efficient calendar management - Conduct outbound calls for service confirmations, follow-ups, and payment collection - Assist customers with inquiries, service requests, and issue resolution - Prepare quotations, service agreements, and proposals - Generate invoices and manage billing and payment processing - Perform Accounts Receivable (A/R) tracking and follow up on outstanding balances - Ensure timely payment collection and accurate financial record updates - Utilize GorillaDesk CRM for scheduling, invoicing, and maintaining client data - Coordinate with technicians and operations team for service execution and scheduling - Participate in bi-weekly coordination meetings with management, operations, technicians, and CSRs - Contribute to weekly strategic meetings focused on improving sales and service efficiency - Maintain organized client records, documentation, and reports - Support upselling of additional services based on client needs