General & Executive Virtual Assistant

In my previous role in Marketing as an Inbound Sales Representative, I handled incoming inquiries from potential customers, identified their needs, and guided them through the sales process. I effectively presented products and services, addressed objections, and closed sales while ensuring a positive customer experience. I also maintained accurate records, followed up on leads, and contributed to achieving sales targets through strong communication and persuasive skills.

In my previous role as a Technical Support Representative, I assisted customers by troubleshooting technical issues, resolving product or service concerns, and providing clear step-by-step guidance. I handled inbound and outbound communications, documented cases accurately, and ensured timely follow-ups to maintain customer satisfaction. My role required strong problem-solving skills, attention to detail, and effective communication, all of which helped improve resolution times and overall customer experience.

In my previous role as a Customer Support Representative, I handled customer inquiries, resolved complaints, and managed billing concerns by explaining charges, processing adjustments, and ensuring accurate account information. I maintained clear communication through inbound and outbound channels, documented interactions, and followed up to confirm resolution. My attention to detail and problem-solving skills helped improve customer satisfaction and trust.

In my previous role in Office and Administration as a Data Entry Specialist, I was responsible for accurately entering, updating, and maintaining large volumes of data across multiple systems and databases while ensuring data integrity by reviewing, verifying, and correcting any discrepancies. I organized and managed both digital and physical records to ensure easy access for the team, and I also supported daily administrative tasks such as preparing reports and tracking information. My strong attention to detail, time management, and ability to work efficiently under deadlines helped maintain accurate records and ensured smooth office operations.

In my previous role with a real estate team led by Jeremy Bane, I supported business growth by managing key front-end processes such as lead generation, skip tracing, and appointment setting. I consistently sourced and qualified property leads, verified owner contact details, and conducted outbound calls and follow-ups to engage prospects. Once leads were vetted, I scheduled appointments for the acquisitions team, helping streamline operations and improve conversion rates.