HIPAA-certified Registered Nurse with 17 years of clinical experience in healthcare support, including patient care coordination, electronic health record (EHR/EMR) management, and administrative workflow optimization. Experienced in assisting healthcare providers and telemedicine practices with patient scheduling, documentation, and clinical support tasks in fast-paced environments. Skilled in maintaining accuracy, confidentiality, and efficiency while ensuring high-quality patient communication and care coordination. Seeking a remote nursing or virtual healthcare role to contribute strong clinical expertise and dependable administrative support to improve practice operations and patient outcomes.
Core Competencies
Patient Scheduling & Appointment Coordination
Patient Follow-ups & Care Coordination
Prior Authorization Processing & Insurance Verification
EMR/EHR Management (Epic, Elation, DrChrono)
Telehealth Support & Patient Intake
Medical Documentation & Charting (SOAP Notes)
HIPAA-Compliant Communication & Data Handling
I am actively seeking opportunities as a Remote Healthcare Virtual Assistant or Remote Nurse Support Specialist. If you are a healthcare provider, clinic, or solo practitioner looking for a reliable, detail-oriented, and compassionate remote support professional, I would be glad to connect and support your practice in improving workflow efficiency and patient care delivery.
Skills I Bring to Project Management in Healthcare
Time Management
Communication
Problem Solving
Attention to Detail
Tools I Use for Project Management
Google Workspace & Outlook -- for calendars, reminders, and
EHR/EMR Systems -- for healthcare-specific scheduling and patient record management.
Spruce Health--Shared inbox, message routing, task assignment
Experience: Less than 6 months
I have experience with insurance verification in a healthcare setting, where I confirm patient eligibility, benefits, and coverage details before appointments. This includes checking active status, copays, deductibles, and prior authorization requirements, as well as communicating with insurance providers and updating the patient’s information in the EHR system to ensure accurate billing and smooth patient visits
Experience: Less than 6 months
I have experience with prior authorization in a healthcare setting, where I submit and follow up on requests for medications, procedures, and diagnostic tests. I ensure all required clinical documentation is complete, communicate with insurance companies for status updates, and coordinate with providers and patients to avoid delays in care
Experience: 2 - 5 years
Experience: Less than 6 months
I have experience in scheduling management, where I coordinate patient appointments, manage provider calendars, and ensure efficient time allocation. I handle rescheduling, cancellations, and appointment confirmations while prioritizing urgent cases and maintaining smooth clinic workflow
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 2 - 5 years
Experience: 2 - 5 years
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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