L1 Help Desk Engineer | Network Systems Specialist | MikroTik MTCNA Certified

As a seasoned technical support specialist, I excel in providing exceptional assistance and solutions to address a wide range of technical issues. With a strong blend of technical knowledge, communication skills, and customer-centric approach, I consistently deliver optimal support experiences.

I have over three years of experience in IT and technical support, specializing in troubleshooting networking issues, configuring routers and access points, and managing support tickets across multiple CRM platforms. I provide customer-focused assistance through phone, chat, and email, resolve connectivity and security system concerns, and maintain accurate documentation to support ongoing service reliability. My background includes working with clients across various industries, conducting routine system checks, and ensuring stable and secure network performance.

Experienced IT Support professional with strong expertise in diagnosing and resolving network issues, including router and switch configuration, WiFi and connectivity problems, VPN setups, and PoE devices. Skilled in monitoring and maintaining access points, analyzing network performance, and supporting security systems such as NVRs and IP cameras. Delivers fast, clear technical assistance across phone, chat, and email while ensuring reliable, secure network operations for diverse clients.