Maria

Client Journey & Automation Funnel Strategist

55 ID PROOF
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Overview

Looking for part-time work (6 hours/day)

at $6.66/hour ($960.00/month)

Bachelors degree

Last Active

June 26th, 2026 (yesterday)

Member Since

August 21st, 2023

Profile Description


I bring over 15 years of experience in the BPO industry, specializing in quality assurance, call evaluation, and customer experience improvement. I’ve monitored thousands of calls and written detailed QA reports that helped agents improve performance, ensured compliance, and maintained high customer satisfaction scores.
Alongside my QA expertise, I’ve upskilled in digital marketing and automation, including funnel design, email automation, and CRM integration. I create marketing workflows that nurture leads, improve conversion rates, and support long-term customer relationships. I am also currently enrolled in courses for Google Ads and Google Tag Manager, giving me foundational knowledge in paid media tracking and analytics.

Top Skills

Experience: 10+ years

Call Quality Monitoring & Reporting (calls, chats, and emails) QA Calibration & Coaching Feedback Support Funnel & Workflow Design (Landing Pages, Automations, CRM setup) Email Marketing (Sequences, Lead Nurturing, Analytics) Conversion Tracking Basics (Google Tag Manager, Pixel setup) Documentation & Process Improvement I’m detail-oriented, solutions-driven, and passionate about helping businesses improve both quality and efficiency. Whether you need support in QA auditing or marketing operations, I can deliver accurate, reliable, and structured work that drives results.

Other Skills

Experience: Less than 6 months

Sales Funnel Design & Optimization (Landing Pages, Lead Magnets, A/B Testing) Marketing Automation Setup (Email Sequences, CRM Integration, Lead Nurturing) Customer Journey Mapping and Analysis Strategic Campaign Planning and Data Analytics

Basic Information

Age
50
Gender
Female
Website
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Address
Pasig, Metro Manila
Tests Taken
DISC
Dominance: 38
Influence: 22
Steadiness: 16
Compliance: 24
English
C2(Advanced/Mastery)
Government ID
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