I bring over 15 years of experience in the BPO industry, specializing in quality assurance, call evaluation, and customer experience improvement. I’ve monitored thousands of calls and written detailed QA reports that helped agents improve performance, ensured compliance, and maintained high customer satisfaction scores.
Alongside my QA expertise, I’ve upskilled in digital marketing and automation, including funnel design,
Experience: 10+ years
Call Quality Monitoring & Reporting (calls, chats, and emails) QA Calibration & Coaching Feedback Support Funnel & Workflow Design (Landing Pages, Automations, CRM setup) Email Marketing (Sequences, Lead Nurturing, Analytics) Conversion Tracking Basics (Google Tag Manager, Pixel setup) Documentation & Process Improvement I’m detail-oriented, solutions-driven, and passionate about helping businesses improve both quality and efficiency. Whether you need support in QA auditing or marketing operations, I can deliver accurate, reliable, and structured work that drives results.
Experience: Less than 6 months
Sales Funnel Design & Optimization (Landing Pages, Lead Magnets, A/B Testing) Marketing Automation Setup (Email Sequences, CRM Integration, Lead Nurturing) Customer Journey Mapping and Analysis Strategic Campaign Planning and Data Analytics
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