Business Process Analyst

I have strong process mapping skills, which I’ve applied in analyzing workflows, identifying gaps, and designing efficient process improvements. I use tools like Visual Paradigm, Lucidchart, Draw.io, and MS Visio to document and harmonize procedures clearly and effectively. My focus is always on creating practical and streamlined processes that make daily operations smoother and more efficient.

Worked as Customer Representative-Technical Support for more a year and half. Was one of the top agent from my team. Became a Subject Matter Expert after less than a year working for the company.

I have strong data analysis skills, with experience in interpreting large datasets to identify patterns, trends, and areas for improvement. I use tools like Power BI, Excel, and Google Sheets to perform analyses that support informed decision-making. I enjoy turning raw data into meaningful insights that help improve processes and overall performance.

I have a solid background in data visualization, creating clear and insightful reports that help turn complex data into meaningful information. I often use tools like Power BI and Google Sheets to design dashboards and performance trackers that highlight key trends and metrics. My goal is always to make data easy to understand and actionable for better decision-making.