Stephanie

Customer Services Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.57/hour ($880.00/month)

Associates degree

Last Active

July 4th, 2026 (4 days ago)

Member Since

August 21st, 2023

Profile Description

Customer service professional with almost 5 years of experience in lead generation, billing support, and account assistance. Experienced in handling inbound and outbound calls, processing payments, handling refunds, resolving customer concerns, and providing professional support through phone and email.

Skilled in customer communication, problem-solving, and maintaining positive customer experiences in fast-paced environments. Knowledgeable in CRM tools such as Salesforce and HubSpot. Reliable, detail-oriented, adaptable, and committed to delivering quality work while continuously learning and improving professionally.

Top Skills

Customer Support » Customer Service

Experience: 2 - 5 years

I have worked as a Customer Service Representative for 5 years, where I gained hands-on experience in assisting customers through phone. My main responsibilities included addressing customer concerns, billing inquiry handling complaints, and providing accurate information about products or services. Throughout my experience, I’ve developed good communication and problem-solving skills, which helped me resolve customer issues efficiently while maintaining a positive and professional tone. I’ve also become proficient in using CRM tools like Salesforce, allowing me to track interactions and ensure timely follow-ups. One of the highlights of my experience was being recognized for maintaining high customer satisfaction ratings and consistently meeting or exceeding performance metrics such as response time, resolution rate, and call quality.

Other Skills

Basic Information

Age: 35

Gender: Female

Website: Sign Up with Pro Account to View

Address: CEBU CITY, CEBU

Tests Taken: IQ
Score: 85: English
B2(Upper Intermediate)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”