Joan
Customer Service & Accounts Receivable Professional
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.79/hour ($1,120.00/month)
Associates degree
Last Active
June 30th, 2026 (18 days ago)
Member Since
August 18th, 2023
Profile Description
With 7+ years of experience supporting international clients and fast-paced ecommerce and customer service operations, I specialize in delivering reliable customer support, administrative assistance, and back-office solutions that improve efficiency and customer satisfaction. From handling high-volume customer interactions to supporting accounts receivable operations and team leadership, I bring a proactive, detail-oriented, and solutions-driven approach to every task.
How I Can Help:
• E-commerce Customer Support: Order management, cancellation prevention, customer retention, Shopify support, and escalation handling.
• Administrative Support:
• Accounts Receivable Support: Invoice processing, credit memo handling, account reconciliation, payment follow-ups, and billing support.
• Team & Operations Support: Performance tracking, workflow optimization, agent coaching, and process improvement.
• Social Media & Content Support: Community engagement, content creation, Canva graphics, and social media assistance.
Social Proof:
• Managed 500+ weekly customer interactions across chat,
• Helped reduce escalations by 20% and improved response efficiency by 25% through workflow optimization and coaching initiatives.
• Successfully resolved 100+ credit memo and account adjustment cases weekly while maintaining compliance and billing accuracy.
• Led teams of 10–15 agents, improving overall performance and CSAT scores through structured coaching and support.
• Built and managed growing social media communities through consistent content creation and customer engagement.
Tech Stack & Tools:
• E-commerce & CRM: Shopify, Salesforce, Zendesk
• Communication: Slack, Zoom, Google Meet, Loom, Calendly
• Productivity: Google Workspace, Microsoft 365, Notion,
• AI & Creative Tools: ChatGPT, Gemini, Grammarly, Canva, CapCut, Adobe Lightroom
Certifications:
• Google Data Analytics Foundations (2024)
• EF SET English Certification – C1 Advanced
Top Skills
Customer Support » Customer Service
Experience: 5 - 10 years
I have strong experience in customer service and client support, handling email and chat inquiries while ensuring accuracy in data entry and daily tasks. I manage calendars and emails efficiently, work with CRM tools like Salesforce, and use AI tools such as ChatGPT to improve productivity. I’m skilled in problem-solving, escalation handling, and process improvement, with a background in team leadership and coaching, and a strong attention to detail in everything I do.
Other Skills
Accounting » Accounts Receivable
Experience: 2 - 5 years
I have hands-on experience in accounts receivable management, including processing 200+ invoices monthly and reconciling over 100 accounts weekly. I handle billing and payment tracking, resolve disputes efficiently, and manage credit memo processing and collections support. I’m highly focused on financial data accuracy, reporting, and documentation, while continuously improving processes to increase efficiency.
Marketing » Social Media Management
Experience: 1 - 2 years
I have experience managing social media accounts for ecommerce and small businesses, primarily focusing on content creation, community engagement, customer communication, and brand consistency. As a part-time Social Media Manager for Beykd, I created visual content for Instagram and Facebook, wrote engaging captions, monitored messages and comments, and handled customer inquiries professionally. I also helped grow the brand’s online presence by developing content strategies focused on engagement and audience growth. Through consistent posting and community interaction, I contributed to growing the Instagram page to 900+ followers and the Facebook community to 800+ followers. In addition to content creation, I’m experienced in using Canva, CapCut, and Adobe Lightroom for basic graphic design and short-form content editing. I’m also comfortable using AI tools like ChatGPT and Gemini to assist with content ideas, captions, and workflow efficiency. My background in customer support and team leadership has also helped me develop strong communication skills, professionalism, and the ability to engage with customers in a positive and brand-aligned manner.
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- IQ
- Score: 113
- DISC
- Dominance: 46
- Influence: 20
- Steadiness: 14
- Compliance: 20
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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