I am a dedicated IT & Network Engineer with experience in Microsoft 365 administration, cloud services, technical support, and website management. I help businesses maintain secure, efficient, and reliable IT environments by resolving technical issues, managing users and devices, and ensuring smooth day-to-day operations.
My experience includes administering Microsoft Azure, Microsoft Intune, Microsoft Exchange Admin Center, Active Directory, and Microsoft 365 services such as Outlook and Microsoft Teams. I manage user accounts, device enrollment, security policies, and cloud resources while maintaining compliance and minimizing downtime.
I have hands-on experience providing remote technical support by troubleshooting hardware, software, network, and system issues. I am skilled in using ticketing systems like SysAid to prioritize, track, and resolve support requests efficiently while delivering excellent customer service.
In addition, I have experience managing IT assets, monitoring endpoints with CrowdStrike Falcon, configuring network devices, and deploying software based on business requirements.
I am detail-oriented, a fast learner, and committed to providing dependable technical support that helps businesses stay productive and secure. Whether it's Microsoft 365 administration, IT support, device management, or website updates, I am ready to contribute with professionalism and a problem-solving mindset.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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