Rosalia

Senior Case Manager, Property Manager

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Overview

Looking for full-time work (6 hours/day)

at $5.64/hour ($818.18/month)

Bachelors degree

Last Active

July 7th, 2026 (8 days ago)

Member Since

August 16th, 2023

Profile Description

Senior Airbnb Case Manager and experienced Property Manager with a strong background in handling escalations, Resolution Center cases, claims, disputes, and end-to-end guest and host communication. Highly skilled in managing short-term rental operations across Airbnb, VRBO, and ---------- , with hands-on experience using PMS tools such as Guesty, Hostaway, and Hospitable. Proven expertise in listing optimization, pricing strategy, and operational coordination to drive smooth operations and maximize revenue.

Top Skills

Professional Services » Management Services » Property Management

Experience: 1 - 2 years

Knowledgeable Property Manager capable of working under pressure and in a constantly changing job environment. Responding to guest inquiries, managing booking and handling reservation confirmations and cancellations. Providing guests with necessary information before their stay and addressing any questions or concerns they may have.

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Senior Case Manager with extensive experience managing complex escalations, claims, disputes, and Resolution Center cases. Proven ability to deliver fair, timely resolutions while maintaining clear, professional communication with all stakeholders and ensuring adherence to company policies and service standards.

Customer Support » Customer Service

Experience: 2 - 5 years

Other Skills

Customer Support » Sales Support » Mobile Service

Experience: 1 - 2 years

Basic Information

Age: 48

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Maria, Bulacan

Tests Taken: IQ
Score: 101: DISC
Dominance: 4
Influence: 4
Steadiness: 3
Compliance: 5: English
C2(Advanced/Mastery)