I worked as a Senior Operations Representative in a BPO company, specializing in Back Office Operations for Credit Bureau Disputes. My previous role involved resolving customer disputes through a data entry process and providing customers with correspondence regarding dispute outcomes.
Skill Set
- Data Entry
- Typing 50 WPM
- MS Excel / MS Word
- Google Sheets / Doc/slide
Experience: 5 - 10 years
● Processed disputes by entering and updating customer credit information in a database system and submitted accurate information to the four major credit reporting agencies. ● Efficiently managed disputes by utilizing multiple systems of records (SoR) and multiple web-based systems. ● Provided customers with written correspondence regarding the outcome of the disputes.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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