I specialize in managing call center operations, team performance, and client success across multiple industries including Government Contracting, Healthcare, Real Estate, Ecommerce, and Debt Consolidation. Experienced in agent coaching, KPI management, script development, and driving high-performing campaigns.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 2 - 5 years
Managed end-to-end call center operations across Government Contracting, Healthcare, Real Estate, Ecommerce, and Debt Consolidation accounts. Experienced in team management, KPI tracking, agent coaching, script optimization, client communication, and driving revenue growth.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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