Data Analyst/Engineer and Tech Support

I have practical experience supporting project management in large-scale government initiatives. At the Philippine Statistics Authority, I coordinated with national officers to implement systems, facilitated training sessions, and monitored data collection activities. I contributed to planning, execution, and documentation while ensuring timelines and quality standards were met.

I have experience in customer and technical support, especially in handling data-related and system-based concerns. I worked closely with internal teams and clients to manage onboarding requests, resolve data issues, and ensure smooth execution of data migration and processing tasks. I am used to working through ticketing systems, prioritizing multiple requests, and meeting strict timelines while maintaining accuracy and attention to detail. My background in IT support and systems administration helps me troubleshoot issues efficiently and communicate solutions in a clear and practical way. I focus on making the support experience easier for users by resolving problems quickly, reducing back-and-forth, and ensuring that processes run smoothly from start to finish.

In my experience with government statistical systems, e-commerce research, and onboarding data processes, I’ve handled data cleaning, validation, reconciliation, and quality checks to ensure consistency and reliability. I use tools like Excel, SQL, and Python to process and analyze data, and I build reports that help teams understand patterns, spot issues, and make informed decisions. I’m also used to working in fast-paced environments where accuracy and attention to detail are critical, especially when managing multiple datasets and deadlines.

I have experience in product and market research, particularly in the e-commerce space. I worked on analyzing product markets where I studied customer behavior, pricing strategies, and competitor performance to help guide business decisions. I focus on turning research data into clear insights that highlight trends, opportunities, and gaps in the market. This includes organizing information from multiple sources, comparing product performance, and building simple reports that make it easier to understand what is working and what is not. What I enjoy about this work is identifying patterns behind customer choices and using data to support smarter product and business decisions.

I have experience in administrative support, particularly in managing data, documentation, and day-to-day operational tasks in structured environments. In my roles, I’ve handled organizing files, preparing and processing data sheets, and ensuring that records are accurate, complete, and easy to access when needed. I am used to working with multiple requests at once, prioritizing tasks, and supporting teams by keeping workflows organized and efficient. My background in IT support and government projects also helped me develop strong attention to detail when handling reports, system data, and internal documentation.

I have strong experience working in team environments where coordination, communication, and accountability are important. Throughout my roles, I’ve worked closely with different teams including developers, analysts, implementation specialists, and end users to ensure tasks are completed smoothly and correctly. I am used to collaborating on shared goals, aligning work across departments, and making sure information is clearly communicated to avoid delays or misunderstandings. Whether it’s handling data migrations, supporting system issues, or coordinating project tasks, I focus on staying responsive and reliable so the team can move forward without friction.