Social Media Manager | Healthcare Specialist | Chat/Email Support

Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Bachelors degree

Last Active

July 25th, 2026 (yesterday)

Member Since

August 4th, 2023

Profile Description

Customer Support & Operations professional with 15+ years of experience across e-commerce, healthcare, telecommunications, entertainment, and subscription services. Skilled in email and chat support, Tier 2 escalations, order management, claims investigation, technical troubleshooting, and client coordination. Proven ability to resolve complex customer concerns while maintaining high service standards in fast-paced remote environments.

Most recently, I worked as an Escalations Specialist / Claims Analyst at Optum, investigating complex healthcare claims and collaborating with cross-functional teams to deliver timely resolutions. I also have hands-on e-commerce customer support experience, assisting customers with product inquiries, order updates, shipment tracking, returns, refunds, exchanges, payment concerns, and escalations through email, chat, and phone.

Beyond customer support, I have experience in operations, client success, team leadership, executive assistance, quality assurance, project coordination, and social media management. I enjoy improving workflows, following structured processes, and delivering organized, customer-focused solutions.

Tools: Salesforce, Zendesk, Microsoft Office, Google Workspace, Canva, CapCut, Meta Business Suite, Slack, Zoom, Microsoft Teams

Currently seeking remote opportunities in Customer Support, Email & Chat Support, E-commerce Support, Customer Success, Operations, Virtual Assistance, and Administrative Support.