Customer Service Representative

Overview

Looking for part-time work (5 hours/day)

at $3.33/hour ($400.00/month)

Bachelors degree

Last Active

June 28th, 2026 (today)

Member Since

August 2nd, 2023

Profile Description

Customer Service Representative
• Handled flexible modality (chat, inbound, and outbound);
• Assisted college/K-12 students in access issues, course registrations, and course assignment issues;
• Caters college/K-12 instructors regarding access issues as well as setting up and troubleshooting online courses
• Notified customers of their delinquent accounts doing outbound calls for a US Bank while providing excellent customer service.
• General CSR reporting to team lead/supervisor
Others:
• Applied for a Junior QA post and monitored calls while providing actionable insights to help improve agent performance for better customer experience
• General Junior QA reporting to Quality Assurance Supervisor
Customer Service Representative – Advisor II
• Handled flexible modality (chat, inbound, and outbound)
• Provided support for students and educators in access issues, course registrations, and course assignment issues for an educational website
Others:
• Applied for a PAP QA post (temporary assignment) and scrubbed DSAT surveys
• Handled audits and general reporting with Operations concerning the account’s weekly and monthly performance
• General PAP QA reporting to Quality Assurance Supervisor