Nova

STR Property Manager/Customer Service Specialist

45 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $4.99/hour ($960.00/month)

Bachelors degree

Last Active

June 27th, 2026 (2 days ago)

Member Since

August 1st, 2023

Profile Description


I bring extensive product knowledge and over five years of experience as a Subject Matter Expert and Managed Host Team Lead at Airbnb. My background also includes roles as a Co-Host, Executive Assistant, and in Operations and Customer Support, where I managed day-to-day rental property operations, communicated with guests, and coordinated maintenance and cleaning schedules to ensure properties were well-maintained.I have a strong track record in handling claims and resolving review and payout disputes. I’ve successfully contested reviews with Airbnb support and resolved most payout disputes, demonstrating my ability to advocate effectively on behalf of ---------- addition, I have experience managing listings across various platforms. I’ve overseen property management improvements, re ---------- tions, and expansions, working closely with contractors and suppliers to ensure projects were completed on time and within budget.These combined experiences have equipped me with the skills and expertise to be a valuable asset to the growing team in the property management field.

Top Skills

Professional Services » Management Services » Property Management

Experience: 1 - 2 years

Subject Matter Expertise: Extensive knowledge and experience in Airbnb operations and management. Team Leadership: Proven ability to lead and manage host teams effectively. Guest Relations: Skilled in communication and support, ensuring a positive guest experience. Property Management: Expertise in overseeing day-to-day operations, including maintenance, cleaning, and property upkeep. Conflict Resolution: Experienced in handling and resolving review and payout disputes. Claims Management: Proficient in filing and managing claims, advocating successfully on behalf of clients. Platform Management: Competent in managing listings across various platforms such as Airbnb, Top Villas, Vrbo, Guesty, Hostaway, EzCare, and Streamline. Operational Improvement: Adept at coordinating property improvements, renovations, and expansions. Vendor Coordination: Experienced in working with contractors and suppliers to ensure timely and cost-effective project execution. Customer Support: Strong background in providing exceptional support and problem-solving for clients and guests.

Other Skills

Basic Information

Age
42
Gender
Female
Website
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Address
Cebu, Cebu
Tests Taken
None
Government ID
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