Operations VA | Admin Support | CRM & Customer Support

Overview

Looking for full-time work (8 hours/day)

at $4.72/hour ($909.09/month)

Associates degree

Last Active

July 7th, 2026 (yesterday)

Member Since

July 29th, 2023

Profile Description

I am a detail-oriented Operations and Administrative Support Specialist with 6+ years of experience in customer support, CRM documentation, case management, quality assurance, data entry, and daily operations support.

I help businesses keep their backend organized by managing CRM records, tracking tasks, documenting customer interactions, handling follow-ups, organizing files, supporting inbox/ticket workflows, and making sure important details are accurate and easy to find.

In my previous roles, I handled high-volume customer and operations tasks, processed 30–50 cases daily, reviewed documentation for accuracy, managed escalated cases, and helped improve process accuracy by 44% and workflow efficiency by 40% through SOPs and structured quality checks.

Tools I’ve worked with include Microsoft Office, Google Workspace, Slack, Zendesk, Salesforce, Zoom, Five9, Twilio, Maestro, PracticeSuite, AppSheet, Zapier, n8n, Genesys, Ultatel, Quavo Fraud & Disputes, Inspector, Galileo CRM & Payment Processors(VISA/VROL, MasterCard, Star Network, etc.).

Tasks I can help with:

Administrative support
CRM updates and cleanup
Data entry and file organization
Customer support via email/phone/chat
Ticket and case management
QA checks and documentation review
Calendar and scheduling support
Lead tracking and appointment setting
SOP and checklist creation
Follow-up and escalation tracking

I work best with businesses that need someone reliable, organized, and detail-focused. I can follow processes carefully, communicate clearly, and help make sure daily operations are completed accurately and on time.