Highly motivated and results-driven professional with a background in Customer Service Representative (CSR) roles seeking to leverage acquired skills and knowledge in pursuing a rewarding career in the field of Information Technology. As a recent graduate of Bachelor of Science in Information Technology (BSIT), I am eager to apply my technical expertise and passion for problem-solving to contribute to the growth and success of a dynamic IT organization.
Experience: 2 - 5 years
Delivered phone and chat support for guests and hosts by resolving reservations, account issues, disputes, and complex cases, managing cancellations and refunds, de-escalating concerns, and ensuring thorough documentation and follow-up with internal teams.
Experience: 6 months - 1 year
Provided high-volume phone and chat support for mobile customers by resolving billing, connectivity, account, and device issues, de-escalating concerns, tracking cases, and recommending suitable plans and services.
Experience: Less than 6 months
Performs installations, troubleshooting, relocation, repairs, and keep maintenance for desktop devices & software applications.
Experience: Less than 6 months
Experience: 6 months - 1 year
I consider myself at a beginner level in both areas. I'm eager to strengthen my understanding and apply CSS styling to enhance my web development skills.
Experience: 6 months - 1 year
I consider myself at a beginner level in both areas (HTML & CSS). I'm eager to strengthen my understanding and apply CSS styling to enhance my web development skills.
I am a beginner in Python and have been self-learning the language for about a year. I may need some additional guidance to strengthen my understanding. I'm eager to learn and willing to put in the effort to improve. Thank you for your understanding and support.
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