Professional Profile
Dedicated and detail-oriented healthcare customer service professional with experience in insurance verification, benefits and eligibility, claims support, appointment coordination, and patient assistance. Experienced in supporting members under United Healthcare Medicare & Retirement by verifying insurance coverage, confirming in-network providers, checking claim statuses, and coordinating with healthcare providers to ensure timely and accurate patient care.
Skilled in patient scheduling, document management, eligibility verification, medical records preparation, and the use of Electronic Medical Records (EMRs) and insurance portals. Proficient in Zoho CRM, Asana, Microsoft Excel, and Google Sheets for managing workflows, maintaining accurate records, and supporting daily administrative operations.
Recognized for excellent communication, strong organizational skills, attention to detail, and a patient-focused approach. Adept at multitasking, adapting to new systems, and thriving in fast-paced healthcare and customer service environments. Committed to delivering exceptional administrative support, improving operational efficiency, and providing outstanding service to patients, clients, and healthcare providers.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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