Customer Service Specialist & Bookkeeper

Former Barangay Nutrition Scholar | Skilled in Administrative Support, Data Entry & Email Management As a Barangay Nutrition Scholar, I was entrusted with a wide range of administrative and computer-based tasks, showcasing my reliability and attention to detail in a professional setting. My responsibilities included: Accurate data entry and reporting using Microsoft Excel and other spreadsheet tools, helping to maintain organized and up-to-date records. Email management, where I handled official correspondence, sent important documents, and submitted monthly reports using Gmail and Google Workspace tools. Providing overall administrative support, assisting in the preparation of reports and documentation for nutrition-related programs. This role honed my ability to manage time-sensitive tasks, work independently, and ensure consistent, high-quality output—skills I now bring to any remote work opportunity with confidence and professionalism.

Telemarketer / Outbound Call Center Agent – U.S. Senior Healthcare Insurance I worked as an outbound call center agent for a U.S.-based healthcare insurance company, focusing on senior citizens. My role involved telemarketing services where I reached out to potential clients to promote Medicare plans and supplemental health insurance options. Key responsibilities included: Making outbound calls to senior prospects across the U.S., introducing healthcare insurance benefits tailored to their needs. Providing accurate and clear information about plans, qualifications, and enrollment processes while maintaining a warm, respectful tone suitable for senior clients. Handling objections professionally, building rapport, and qualifying leads for licensed insurance agents. Using CRM tools to log call notes, manage leads, and ensure follow-ups were properly scheduled. Maintaining compliance with HIPAA guidelines and U.S. telemarketing standards. This role developed my skills in communication, persuasion, customer handling, and lead generation—and gave me firsthand experience working in a fast-paced, compliance-focused remote environment.

I have experience handling basic bookkeeping tasks such as recording financial transactions, organizing receipts, and preparing simple financial reports. I’m familiar with tools like Microsoft Excel and Google Sheets for tracking income and expenses, and I’ve worked with online platforms to assist in invoice preparation, payment tracking, and reconciliation. Skills: Data entry with accuracy and attention to detail Managing and organizing financial records Basic knowledge of bookkeeping principles Proficient in spreadsheets and accounting software tools Ability to handle confidential information with integrity Strong organizational and time management skills

I graduated with a degree in Information Technology, majoring in Animation, where I specialized in using photo and video editing software such as Adobe Photoshop and Adobe Premiere Pro. After graduating, I worked as a part-time Graphic Artist at a tarpaulin and t-shirt printing shop for six months, creating custom designs for various print materials. I also gained experience in a photography studio, where I was responsible for photo editing and compiling images into professionally designed photo albums.