Sales & Operations Virtual Assistant with 5+ years of experience in B2B technical support, CRM management, and customer success.
I started in the BPO industry, handling high-volume customer interactions and earning recognition as a VOC Champion, later advancing to Subject Matter Expert (SME) and Acting Team Lead—supporting teams, training new hires, and managing daily operations.
I then moved into B2B pre-sales support at Ingram Micro, working with resellers and partners to recommend IT solutions and support deal progression. As a Dell Product Champion, I led training initiatives, enablement programs, and sales engagement activities to improve product awareness and team performance.
Currently, I support an international client as a Virtual Assistant—managing CRM (GoHighLevel), handling leads and client communications, and supporting daily operations to keep workflows efficient and organized.
What I do best:
• CRM & lead management
• Sales & operations support
• B2B technical and customer support
• Training, enablement, and team coordination
I’m continuously building my skills in AI tools, automation, and systems to better support growing businesses.
If you need a proactive VA who can support both your operations and customer side—send me an
Experience: 5 - 10 years
I was a post-sale technical support for more than 3 years and currently in a pre-sales technical support. I've provide assistance in different walks of life.
Experience: 5 - 10 years
I've been part of a BPO Industry for more than 3 years taking in calls and provide customer support. I am now in a contact center of an in-house company handling business to business calls.
Experience: 5 - 10 years
Experience: Less than 6 months
I am using different editing apps whenever I'm asked to do promotions.
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