Human Resources| Administrative Role| Customer Service

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

August 10th, 2024 (28 days ago)

Member Since

July 22nd, 2023

Profile Description

Hello there! Thank you for looking at my profile. I'm sharing a few brief descriptions of my abilities and experience in order to help you discover the ideal applicant. 
I have good time management abilities in both my professional and personal life, which is critical for any other job and commercial principles that require you to be there when they need you. I self-motivate among unexpected encounters at work, ensuring that the focus is on professionally getting through it and delivering the company's vision.
Over the past 10 years working in BPO industry, I have gained valuable insights into various BPO processes, with my skills in handling customer interactions, managing data, providing technical support, and executing other essential tasks. My proficiency in handling complex projects and my ability to maintain high-quality service levels have made a valuable asset to my team and organization.
I began as a Sales Representative, which was the first skill I learnt. Strategic marketing, my ability to connect with clients/customers, and the HUNGER for commissions are just a few of the factors that might provide you with the necessary motivation. This raises the business's revenue, allowing me to get paid more.
Then I worked as a Customer Service Representative for one of the largest telecommunications companies in the United States, managing both calls and emails in a dynamic and multifaceted role that required offering support. At the same time, I am taking the lead on our program engagement activities. I planned monthly engagement activities to boost employee motivation and retention.
My most recent job position was in Human Resources, and I was promoted within the same company. To effectively manage and support an organization's personnel, HR professionals must possess a varied range of abilities. I organized the entire site engagement activities, which included six distinct programs and a total headcount of over 2000 employees. I'm also responsible for compliance audit reporting, helping employees with their concerns (benefits, HMO, policies), and conducting New Hire Orientation and Administrative Hearing Cases (attendance, fraud, call handling policy, and ZTP).