When I graduated from college, I landed a job in the freight forwarding where I worked as a Customer Service Representative. My job required me to communicate effectively with clients.
The job also required me to be extremely patient with erring customers who sometimes do not always have valid complaints against the company.
Freight forwarding is a service oriented industry .
Here,
one is expected to be very sharp on details and to be pro-active.
You should always make sure that customers are satisfied with the service your company is giving.
After working as a Customer Service Representative , I worked as an Account Executive also with Freight Forwarding Companies.
I have worked with several multinational companies such as German companies and Japanese companies.
As an account executive,
I was able to further develop my communication skills. Here, you do not speak with customers thru phone only, you get the chance to meet and speak with them in person.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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