Video/Image Editor Specialist, Social Media Management & General Virtual Assistan

Overview

Looking for full-time work (8 hours/day)

at $4.98/hour ($960.00/month)

Bachelors degree

Last Active

July 4th, 2026 (4 days ago)

Member Since

July 20th, 2023

Profile Description

Hi! I’m Jessa — a reliable, detail-oriented, and proactive Customer Support Specialist and Creative Virtual Assistant with over 4 years of BPO experience and 7 months of Virtual Assistant experience helping businesses deliver exceptional customer service and streamline daily operations.

Airbnb Support Ambassador (TDCX | ---------- )

As a former Airbnb Support Ambassador, I handled Calls, Emails, and Live Chat, assisting both hosts and guests with:

* Booking concerns and reservation modifications
* Payment inquiries and dispute resolution
* Airbnb Experiences support
* Account-related concerns and policy guidance

I take pride in providing empathetic, solution-focused support while maintaining high customer satisfaction and ensuring every interaction is handled professionally.

Virtual Assistant (Upwork | 2025 – Present)

For the past 7 months, I’ve been working as a Creative Virtual Assistant, supporting clients with:

* Administrative support
* Social media management
* Content creation and scheduling
* Video editing and Canva design
* CRM management (GoHighLevel)
* Email and calendar management
* Research and data entry

Skills & Tools

* Customer Support (Phone, Email & Live Chat)
* Virtual Assistance
* GoHighLevel (GHL) CRM
* Social Media Management
* Canva & Basic Video Editing
* Microsoft Word, Excel & PowerPoint
* Google Chat, Voice & Workspace
* Data Entry & Internet Research
* Proofreading and Content Editing

I’m fluent in English, Filipino, and Cebuano, with strong communication skills and a commitment to delivering quality work on time.

If you’re looking for a dependable Virtual Assistant who combines excellent customer service with strong organizational and creative skills, I’d love to help your business grow. Let’s work together!

Portfolio: ----------
Sample Works: