Executive Virtual Assistant • Customer Service Representative • Graphic Desi

- Planned, scheduled, and published content across multiple social media platforms. - Designed graphics and marketing materials using Canva and Figma. - Developed content calendars aligned with brand goals and marketing campaigns. - Monitored engagement and analyzed performance using Google Analytics and YouTube Analytics. - Managed online communities by responding to messages, comments, and customer inquiries. - Worked with clients to strengthen brand presence and increase audience engagement.

- Edited long form and short form videos for YouTube, social media, gaming, and promotional content. - Created engaging edits using Adobe Premiere Pro and Adobe After Effects. - Added motion graphics, captions, transitions, sound design, and visual effects to improve viewer engagement. - Optimized videos for multiple platforms including YouTube, Facebook, Instagram, and TikTok. - Collaborated with clients to transform raw footage into polished, high quality content. - Managed multiple editing projects while consistently meeting deadlines.

- Managed calendars, email inboxes, and daily administrative tasks for executives. - Coordinated meetings, appointments, and travel arrangements while maintaining organized schedules. - Maintained CRM systems, client records, and business documentation with accuracy. - Created reports, presentations, spreadsheets, and other business documents. - Streamlined workflows using ClickUp, Trello, HubSpot, Jotform, Slack, and Google Workspace. - Supported 20+ clients by ensuring timely communication, task completion, and operational efficiency.

- Conducted outbound calls to prospective clients and introduced company products and services. - Qualified leads by identifying customer needs and determining sales opportunities. - Scheduled appointments and follow up calls for the sales team to support business growth. - Maintained accurate lead information and call outcomes within the CRM system. - Consistently met daily call targets while building rapport and handling objections professionally.

- Designed social media graphics, marketing materials, and promotional content for various clients. - Created visually consistent designs that aligned with each client's brand identity and goals. - Produced thumbnails, banners, presentations, and digital assets using Canva and Figma. - Collaborated with clients to develop creative concepts and revise designs based on feedback. - Managed multiple design projects while delivering high quality work on schedule.

- Assisted customers through phone, email, and chat by resolving inquiries and account related concerns. - Delivered professional and empathetic customer support while meeting quality and performance metrics. - Documented customer interactions accurately and maintained detailed account records. - Troubleshot issues, provided product information, and escalated complex cases when necessary. - Maintained high customer satisfaction by communicating clearly and resolving concerns efficiently.