Danica
Operations Manager | Customer Success & Retention | Executive Assistant
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $8.30/hour ($1,600.00/month)
Bachelors degree
Last Active
July 6th, 2026 (5 days ago)
Member Since
July 17th, 2023
Profile Description
Professional Summary
Operations, Customer Success and Executive Support professional with 10+ years supporting leadership teams and client-facing operations across education, digital marketing, and financial services. I build and improve the systems that keep operations running, including SOPs, workflows, CRM hygiene (HubSpot, GHL), client onboarding, retention follow-up, and reporting. I use AI and no-code tools (ChatGPT, Claude Code, Manus) to reduce manual work. Known for clear communication, organised systems, accurate documentation, and dependable delivery. Available and experienced working AEST/AEDT hours.
Core Skills
Operations Management · Process Improvement · SOP Development · Quality Control · Workflow Optimisation · Reporting & Documentation · Client Onboarding · Customer Success & Retention · Account Management · Executive Assistance · Calendar & Inbox Management · Project Coordination · CRM Management & Hygiene ·
Tools & Platforms
CRM & Marketing: HubSpot · GoHighLevel (GHL) ·
Operations & Scheduling: Teachworks · Vagaro · ClickUp · Asana
Finance & Billing: Xero · Pinch Payments
Comms: Slack · Loom · Dialpad · Twilio · Google Workspace · Microsoft Office
Design & Content: Canva · Adobe Acrobat · Loomly
AI & Automation: ChatGPT · Claude Code · Manus · OpenClaw
Professional Experience
Better Tuition Academy — Operations Manager & Student Success Strategist
Education | Dec 2024 – Jul 2026
Ran day-to-day operations for a tutoring business supporting approximately 500 families and 80 tutors, and served as the highest point of escalation for the operations team. Built SOP tools, quality-control checkers, dashboards, retention trackers, and automated follow-up systems; led process improvement across workflows and CRM hygiene; onboarded and trained new operations hires.
Webspark Media — Account Manager / Executive Assistant
Digital Marketing Agency | Oct 2023 – Oct 2025
Supported executive operations (scheduling, inbox, meeting coordination, task tracking), coordinated client onboarding workflows, maintained CRM records in HubSpot, GoHighLevel and
Capital One — Client Onboarding & Business Client Servicing
Financial Services | Feb 2019 – Sep 2023
Supported onboarding for business clients while handling confidential and sensitive information, served as a client liaison for partnership accounts, and maintained organised records for smooth service delivery.
Top Skills
Project Management
Experience: 1 - 2 years
Proficient in managing high-level administrative functions to ensure smooth daily operations. I oversee scheduling, meeting coordination, and communications, while handling confidential information with discretion. I ensure administrative tasks are completed accurately and on time, contributing to overall operational effectiveness.
Office and Administration
Experience: 5 - 10 years
Adept at identifying, analyzing, and resolving logistical or administrative challenges in a proactive manner. I excel in quickly assessing situations, developing effective solutions, and implementing strategies to avoid disruptions.
Office and Administration » Collaboration
Experience: Less than 6 months
Proficient in working collaboratively with diverse teams, including trainers, executives, and other stakeholders, to ensure smooth and efficient operations. I foster a cooperative work environment by actively listening, communicating clearly, and aligning goals across departments.
Other Skills
Office and Administration » Client Relationship Management
Experience: Less than 6 months
Skilled in building and maintaining strong, long-term relationships with clients by delivering exceptional service and support. I prioritize understanding client needs and expectations, ensuring clear communication and prompt responses to inquiries or concerns.
Basic Information
- Age
- 32
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Lipa City, Batangas
- Tests Taken
- IQ
- Score: 120
- DISC
- Dominance: 33%
- Influence: 25%
- Steadiness: 14%
- Compliance: 28%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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