Hello! I'm John Carlo Custodio, a results-driven Quality Analyst and Licensed Insurance Advisor with a strong background in Content Moderation, Digital Marketing, and risk management. Expert in leveraging Root Cause Analysis (RCA) and data-driven performance optimization to audit social media platform health and protect individual financial portfolios. A strategic problem-solver dedicated to identifying systemic gaps, streamlining processes, and delivering actionable, high-impact solutions.
Experience: 2 - 5 years
Enforced content policies and analyzed user-generated trends to mitigate platform risk. Maintained a database of violations to ensure high industry compliance standards.
Experience: 1 - 2 years
Root Cause Analysis (RCA): Conducted deep-dive RCAs and statistical trend analysis to identify process gaps, implementing corrective actions that reduced recurring quality errors. Data Analysis & Visualization: Analyzed complex unstructured datasets using Excel (Pivot Tables/VLOOKUPs)
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: 6 months - 1 year
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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