As a seasoned professional with almost 7 years of experience in the BPO industry, I've developed a unique blend of skills that enable me to excel in fast-paced environments. With a proven track record of success in financial account management, sales, customer service, content moderation, support ambassadorship, and quality analysis, I'm confident in my ability to adapt to new challenges.
As a quality analyst, I was responsible for listening to 60-100 calls per week and ensuring that every agent had updated scripts and was following guidelines. I successfully improved customer satisfaction by 25% by developing and implementing effective coaching strategies for agents. I also effectively managed a team, setting regular meetings with clients to discuss updates and scorecards.
Throughout my career, I've learned the importance of active listening, effective communication, and adaptability. I'm proud of my ability to multitask, follow instructions, and accept constructive criticism without becoming defensive. With my strong work ethic and commitment to integrity, I'm confident that I would be a valuable asset to any organization.
I'm excited to bring my skills and experience to a new opportunity where I can continue to grow and make a meaningful impact.
Experience: 1 - 2 years
1. Collecting payments for past due accounts on car loans via call. 2. Call customers to inform them about their payment arrangement or extension. 3 Create a report for customers who want to place their number on the do not call list.4. ensure Customers that their information is up to date.
Experience: 2 - 5 years
Detail-oriented. Quick learner. Good leadership skills Empathetic and emotionally intelligent. Goal Oriented. Integrity. Monitor and analyze conversation between customer and agent. Sharing insights and strategies with the client. Ensure that everything is well calibrated before the discussion with the client. Making an assessment with agent's performance. Compile and analyzes data. Analytical. People skills.
Experience: 6 months - 1 year
1. Helps the guest on their query for a hotel or property reservation. 2. Creating tickets for guest's complaints about their booking. 3. Responsible for contacting hosts/customers about the scheduled appointment with their guest. 4. Providing an accurate information for the scheduled appointment between host and guest. 5. ensure to provide customer satisfaction. 6. Initiative. 7. Flexibility
Experience: 2 - 5 years
1.Responsible in upselling. 2. Good Communication skills .(Written/verbal) 3. Ensure that every customer get an upgraded services. 4. Multitasking. 5. Organizational skills. 6. Motivated to hit the target. 7. Product knowledge. 8. Meeting sales goals. 9. Strategic thinking. 10.Sales software proficiency. 11. Time management. 12. Growth mindset. 13. Cold Calling. 14. Scheduling. 15.Marketing. 16. Sales pitch development.
Experience: 6 months - 1 year
1. Answers inquiries about a property for sale. 2. Providing suggestions about a property before they buy it. 3. Sell properties like condominiums, house and lot. 4. checking the availability for rentals upon customer's request. 5. Creating an appointment with the client/buyer which fits to their schedules. 6. Ability to negotiate. 7. Active listening skills. 8. Problem-Solving skills. 9. Teaching skills. 10. Tech savviness. 11. familiarity with the location and properties. 12. Great work ethic.13. Time Management skills.
Experience: 6 months - 1 year
1. Responsible in reviewing content from social media such as Instagram, Facebook and email. 2. ensure that content is not abusive, inappropriate and does not violate community guidelines 3. Ensure that every account is well-generated. 4. ensure that there are no threatening content on each account. 5. Ensure that every domain is legit and accurate. 6. A high-attention to every detail. 7. Ensure that every domain and accounts are free from scams, errors and any illegal copyrighted content.
Experience: 6 months - 1 year
1. Handles inquiries about money management. 2. Offer and sell life, Health and disability insurance to US citizen. 3. Ensure that each policies are well-explained to the customer. 4. Guiding them in choosing what kind of policies are fit for their age and needs best. 5. Establishes productive relationships with the client. 6. Provides continuing services even after client's purchased. 7. Responsible in delivering updated policies to the clients. 8. Enhances the company's reputation. 9. Meeting sales goals. 10. Product knowledge. 11. Good Communication skills.
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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