Virtual Assistant

Plan, create, and schedule engaging content across Facebook, Instagram, TikTok, and even Google Business to increase brand visibility and audience engagement. Design eye-catching graphics and short-form videos (e.g., Reels) aligned with each client’s branding and marketing goals. Manage social media calendars, ensuring consistent posting and timely updates for promotions or campaigns.

Handled inbound and outbound phone calls, emails, and chats regarding orders, tracking, refunds, replacements, and specialty medications. Verified insurance and coordinated with healthcare providers to ensure accurate and timely processing of patient requests. Maintained accurate records of customer interactions and transactions while ensuring compliance with company policies and regulations. Provided professional, empathetic, and efficient support to resolve issues and enhance customer satisfaction.

Managed calendars, appointments, reminders, and rescheduling to ensure smooth client operations. Conducted research, data entry, and maintained accurate records for business needs. Created and scheduled social media content, graphics, and short-form videos for platforms like Facebook and Instagram. Built email templates, funnels, and automations using GoHighLevel to streamline client communications. Handled messaging and follow-ups via calls, SMS, and emails to engage prospects and clients. Assisted with light spreadsheet tasks, reporting, and documentation as required.

Managed client calendars by scheduling, rescheduling, and sending timely reminders for appointments. Conducted outbound and inbound calls to confirm, follow up, and coordinate meetings with clients or prospects. Maintained accurate records of appointments, communications, and client preferences. Ensured smooth communication between clients and team members, improving scheduling efficiency. Provided professional and courteous support to enhance client experience and satisfaction.